Questions and Answers
Answers to the questions we hear most about renting a storage unit.
About My Storage Rockford
Where is My Storage Rockford?
We are at 3000 Charles St on the east side of Rockford, in Winnebago County. The address is 3000 Charles St, Rockford, IL 61108.
What towns do you serve?
We rent to customers from Rockford, Loves Park and Cherry Valley and the rest of Winnebago County.
What sizes do you have?
We have 5 x 5, 5 x 10, 7.5 x 10, 10 x 10, 15 x 10, 10 x 15, 10 x 20 and 15 x 15 and more. The online rental list shows what is open today.
What is the difference between a drive-up and an interior unit?
A drive-up unit has a roll-up door on the outside of the building, so you can pull a vehicle right up to it. An interior unit is inside the building, reached from the hallway, so you load and unload out of the weather.
When can I get to my unit?
Access is every day from 6:00 AM to 9:00 PM.
Do you have vehicle parking?
Yes. We rent 8 x 20 outside parking spaces by the month.
Renting
How do I rent a storage unit?
Go to our storage units page, choose a unit, and complete the rental online in a few minutes. Once your rental is confirmed you have access to your unit, with no office visit required.
Do you offer contactless rentals?
Yes. The entire rental process is handled online. You can browse units, sign your lease and make payments from your phone or computer, with no in-person visit needed at any point.
Do I have to sign a long-term contract?
No. All units are rented month to month. There are no long-term contracts, so you only pay for the time you need.
How much does a storage unit cost?
Monthly rent depends on the size. The online rental list on our storage units page shows current prices and any discount.
Can I upgrade or change my unit later?
Yes. If your storage needs change, call us at (309) 550-9703 and we will do our best to accommodate you.
What if the size I want is full?
Call us at (309) 550-9703 and we will put you on the waiting list.
Access and security
When can I get to my unit?
You can get to your unit every day from 6:00 AM to 9:00 PM.
When can I reach someone by phone?
Phone support is available 8:00 AM to 6:00 PM, seven days a week.
Do I need to bring my own lock?
Yes. You provide your own lock. We recommend a heavy-duty disc lock or cylinder lock.
Payments
What payment options are available?
Autopay, online payment, and payment by phone. Phone support is available seven days a week to help with payments.
Can I set up automatic payments?
Yes. Sign in to your online account to set up autopay.
What you can store
What can I store?
Household furniture, mattresses, appliances, boxes, clothing, seasonal decorations, lawn equipment, tools and business inventory. If you are not sure about an item, call us.
What can I not store?
Flammable materials, hazardous chemicals, pressurized containers, perishable food, living animals or plants, illegal goods, strong-odor items and high-value items such as cash or jewelry. Contact us before storing firearms or weapons. See our storage restrictions page for the full list.
Are my things insured?
Tenant protection plans are available and we strongly encourage every customer to consider one. Plans start at $13 a month for $2,000 of coverage. See our tenant protection page.
Can I store a boat, camper or vehicle?
Yes. We rent parking spaces by the month. See our parking page for sizes.
Moving out
How much notice do I need to give before moving out?
None. On the day you move out, send us a photo by text or email showing your unit is clean and swept out, and we will send you a move-out confirmation.
Have a different question?
Call us at (309) 550-9703 or send us a message.